Frequently Asked Questions

Q. How long does it take to complete a custom bracelet order?

A.Custom orders typically take 2 to 3 weeks from the time of order confirmation, depending on the design, bead choices, and material availability. If you need a faster turnaround, we offer expedited services for simpler designs.

Q. Can you match our team, brand, or organization's colors and logos?

A. Yes! We specialize in creating custom bracelets that match your team colors, brand identity, or awareness themes. We can also provide engraved logos to make your bracelets uniquely yours.

Q. How does the design process work for custom orders?

A. Our design process starts with a consultation to understand your vision and requirements. We then create a prototype and share pictures for your approval. Once you’re happy with the design, we move forward with production.

Q. Do you offer bulk discounts for larger orders?

A. Yes, we offer bulk discounts for larger orders, with pricing depending on the beads, design, and quantity chosen. To discuss options, please schedule a consultation with one of our team members.

Q. What materials do you use for the bracelets, and are they durable?

A. We use high-quality, semi-precious stones for all our bracelets, ensuring a durable and premium product that looks great and lasts. Each bracelet is carefully crafted to meet our high standards.

Q. Can we return or exchange custom bracelets if we’re not satisfied?

A. Since all our items are made to order, we have an approval process in place. Before production, we share prototype pictures for your approval. Once approved, production begins, and as the items are personalized, they are non-returnable. We encourage you to request any changes during the approval process to ensure you’re 100% satisfied with the final product.